Muscat – Mohammad bin Abdul Majeed Al Houti, an official in charge of the digital transformation program at the Authority, said the new service will allow employees in various administrative divisions of OPAZ to use the ChatGBT service.
He explained that the Authority, through ChatGPT, aims to improve its quality of services and increase the ability to analyze data, while providing integrated and innovative experiences for the challenges they face in their daily work.
He stated that the employees would be able to analyze the data they receive from the Authority’s clients and potential investors more effectively, which allows the follow-up and quality control departments to obtain valuable data about the services provided by the Authority. These insights, he noted, can be used to improve the Authority’s performance and implement operations in a more efficient and effective manner.
He pointed at the possibility of using ChatGPT technology to improve the experience of investors and customers in the Authority. Through this technology, investors can get quick and accurate answers to their questions related to the services provided and common inquiries, which facilitates their procedures and increases their satisfaction.
This comes with the aim of improving the quality of services provided by the Authority, increasing the efficiency of internal operations carried out by its employees, enhancing services and the speed of response to dealing with investor requests.
The use of artificial intelligence technology and the ChatGBT service is an important addition to the smart services provided by the Authority, and reflects its aspirations to improve the quality of services, raise the efficiency of internal operations, and enhance communication with investors and beneficiaries of its services.
The Authority aims to generalize the use of the ChatGBT service in all areas it supervises as a future step and as a part of its vision to fully benefit from advanced technologies and apply international best practices in managing private, free and industrial economic zones.
It is noteworthy that this step comes within the framework of the Authority’s efforts to achieve its strategic goals by enhancing the investment environment in the industrial zones that it supervises – which number 14, in addition to the new areas under construction.