MUSCAT – With the aim of enhancing communication between the Ministry of Health and beneficiaries in the country, the Ministry’s call center has launched a new window to receive inquiries and observations from citizens and residents, through private message service via @OmaniMOH_CC account on Twitter. A specialized team will be on hand to address messages or calls, either directly or by referring it to specialists to provide required assistance at the earliest.
Dr. Abeer Al Maamari, Director of Patient Services, stated that the launch of a special account for the Contact Center via ‘Twitter’ comes under the guidance and support of H.E. the Minister of Health in order to improve the performance and services. “Our message is to provide service with transparency and professionalism for the citizens and residents,” she added.
Dr. Saleh Al Hinai, Head of the Contact Center, classified the Center as a link between the Ministry and the beneficiaries of its services – the citizens and residents. The Center receives reports, complaints, and suggestions and provides health education through its various channels including direct calls and e-mails, as well as via smartphone applications.
The Center works with the different divisions of the Ministry to respond to various requests. He pointed out that the launch of the Call Center account on Twitter is an important addition to the of communication channels operated by the center.
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